Annual Report 2023

Annual Report 2023 for the Chartered Trading Standards Institute (CTSI)

Please click here to download the Annual Report as a PDF.

 

Welcome to this review of RECC’s activities in 2023!

I hope you will find the information in the Annual Report interesting and useful. This report describes the huge body of work that RECC carried out in 2023.

This was the year in which Government boosted the availability of funding for the Boiler Upgrade Scheme (BUS), making a further £1.5 billion funding available between 2025 to 2028. Another scheme to incentivise consumers was the Smart Export Guarantee enabling homeowners to trade the renewable energy they export onto the grid in exchange for income. Such policy incentives are aimed at increasing the take-up and installation of small-scale renewable energy systems.

Thanks also go to our 5,000 plus Code Members who supported us throughout the very busy year. We couldn't have done any of it without you! Thanks go to all the RECC team members who have worked tirelessly throughout the year.

In the Annual Report you will find our activities broken down into sections including: Code Membership, Monitoring Compliance with the Code, Enforcing Compliance with the Code and Consumer Complaints.

 

Highlights

To give you an overview of our numbers in 2023:

  • 4533 businesses were members of the Code at the end of the year
  • Our members installed over 161,000 renewable energy generators across the UK
  • 2012 businesses applied to become a member of the Code
  • 2178 businesses were monitored in line with our Monitoring Strategy
  • 282 members were asked to respond to breaches of the Code and/or Bye-Laws
  • £281,643 was recovered for consumers through our Dispute Resolution Process

Among the high points of the year for us:

  • We accepted over 1600 new members, representing a significant increase in our membership
  • The team worked closely with the Department of Energy Security and Net Zero and Ofgem to monitor the Boiler Upgrade Scheme to ensure a smooth consumer journey
  • There was a marked increase in registrations with MCS for both solar PV and heat pump installations compared to 2022. This represents a noteworthy achievement by the sector.

Find the full report here.