RECC has put together a comprehensive on-line training resource exclusively for the use of RECC members. The training resource covers all the essential elements of consumer protection legislation and the Consumer Code. It is set out clearly and in a user-friendly format, with real examples from the small-scale generation sector to make it as relevant as possible.

This online training resource is ideal for you and all your staff to use to ensure that you are all fully aware of your legal and regulatory commitments. In addition we will shortly be introducing an interactive element to the training so that you and your staff can test your understanding of the contents. You can access the on-line training resource by logging into the Members' area here. (You will need your membership number and password to log in.)

The training contains the following sections:

• the Renewable Energy Consumer Code
• advertising and sales promotion
• behaviour of sales employees
• performance and predictions
• proposals, estimates and quotes
• permission, approval and quotes
• fair contracts in domestic microgeneration
• the RECC model contract – a guide
• using sub-contractors
• cancellation rights
• paying for installation
• storing goods belonging to your customers
• the timetable for the work
• design, installation and commissioning
• goods and services – your customers’ rights in law
• guarantees
• fuel supplies, maintenance agreements, service and repair
• in case of problems – dispute resolution.