About the Scheme

As members of the Renewable Energy Consumer Code, firms agree to abide by the Renewable Energy Consumer Code. It covers all the factors that contribute to a high standard of consumer service, before, during and after a contract is agreed

These include:

• clear information on the systems planned and their performance
• acceptable sales and marketing techniques
• arrangements for installing and connecting the system
• the selection and quality of goods supplied
• details of the conditions of business that apply
• the standard of any installation and other on-site work
• guarantees, and any maintenance and after-sales services needed
• what action will be taken to deal with any problems, and
• arrangements for monitoring and continuously improving the Code.

You can see the Renewable Energy Consumer Code by clicking here. You can also go directly to the section of the Code that you are interested in by clicking on the section heading below:

• purpose of the Code
• introduction
• following the Code
• general business standards
• pre-sales activities
• contracts
• completing the order
• after-sales activities
• in case of problems
• monitoring performance

There is a Supervisory Panel whose role is to oversee the Scheme. It is chaired by an independent consumer representative. A majority of the Panel members are independent of the industry. All our Panel Members are dedicated to representing the greater good of the sustainable energy industry rather than any individual sector within it.

The Scheme is managed by Renewable Energy Assurance Ltd., a wholly-owned subsidiary company of the Renewable Energy Association who sponsors the Scheme. Click here to view the Renewable Energy Assurance Ltd Bye-Laws which govern the Scheme..