Posted: 30 June, 2023. Written by Anthony Sammie
A new code of conduct will be created for companies delivering energy flexibility services to domestic and micro business customers.
This initiative is part of the HOMEflex project, working in close partnership with the Renewable Energy Consumer Code (RECC). The aim is to create a code of conduct which sets out common standards of practice for companies delivering energy flexibility services to customers, ensuring good practice and accountability. The code has been drafted with support from a range of stakeholders ensuring broad based input across the domestic and micro-business flexibility marketplace.
The code is now open to consultation to ensure wider acceptance and further enhancement. The HOMEflex project, in collaboration with RECC, encourage domestic and micro business service providers and other interested parties to participate in a webinar on July 3rd at 3 pm to gain a better understanding of the code and the drafting process.
Rebecca Robbins, Director of Consumer Codes at REAL asserts the importance of this consultation:
“RECC is excited to be an integral part of this process. We encourage stakeholders in the domestic and micro-business flexibility marketplace to get involved in mapping out best practice to guide this sector. This code is essential to providing high standards and excellence in consumer protection. We look forward to your participation and input.”
Below is a link to sign up to the webinar.