• The "how to complain" section of the RECC website provides an outline of how RECC handles complaints. You should read this before submitting a complaint.
• Any complaint must be made by the customer, or a relative or friend authorised to act on their behalf and at their request.
  
• If the issue you are complaining about has already been resolved, or if you are not seeking redress, then it will be treated as feedback rather than a complaint.
  
• If you are complaining about a RECC member, you must be able to demonstrate that you have attempted to resolve the issues identified with the member.
  
• You must ensure the complaint is clearly defined and where possible clearly broken down into its constituent items.
  
• We may ask you to provide certain documents and/or evidence once your complaint has been allocated to a case handler. You do not need to provide this at the time of registering your complaint.
  
• In general, where you have initiated legal proceedings against a member, the complaint handler has the right to suspend or end any investigation of your complaint.

Please click here to continue to the complaints registration form

RECC can deal with any complaints which relate to the Consumer Code. It is worth reading through the Code, as well as our dispute resolution process. If you are complaining about any of the following issues, you should direct your complaint to the MCS Certification Body, RECC, or the MCS Licensee: