Who we are
RECC sets out high consumer protection standards for businesses who are selling or leasing renewable energy generation systems to domestic consumers. RECC is approved by Chartered Trading Standards Institute as part of the Consumer Codes Approval Scheme and is also a TrustMark Scheme Operator.
Our Code
By displaying the logo RECC Members signal they have agreed to abide by the high standards set out in the Consumer Code, following the consumer journey from start to finish, and in the Bye-Laws. Both the Code and the Bye-Laws dovetail with the Microgeneration Certification Scheme (MCS) installer standards.
Our technologies
RECC members work with a range of renewable technologies from solar photovoltaic (PV) systems, solar water heating systems, ground and air source heat pumps and boilers fuelled by wood chips or pellets. They also work with common 'add-ons' such as battery storage systems, voltage optimisers and i-boost systems.
Latest News:
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RECC Autumn Newsletter 2024
The Autumn newsletter is now published.There have been several developments in consumer protection and the renewables sector, including RECC's move to adjudication, a new website to provide consumers with impartial and reliable information about heat pumps and draft guidance for Trader Recommendation Platform operators.Other news include:RECC hosts series of free webinars for membersCitizens Advice calls for stronger consumer protectionRECC explains importance of Code membership at Solar & Storage LiveWe trust you will enjoy reading this Autumn edition...
Posted: 4 November, 2024
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RECC hails success of move to adjudication
RECC hails success of move to adjudicationIn Summer 2023, RECC made a significant change to its Dispute Resolution Process, transitioning the final stage from arbitration to adjudication. Now, more than a year on, we are delighted with the results.Since going live, over 70 disputes have gone to adjudication and the results clearly indicate that the shift has proven beneficial for RECC members and their consumers. Importantly, the enhanced transparency and efficiency of the adjudication process has fostered greater satisfaction and trust...
Posted: 4 November, 2024
